Privacy Policy – Tier one Restoration

Licensed & Insured | 24/7 Emergency Response in Pittsfield & Surrounding Areas

(413) 287-9772

Last Updated: February 2026

Tier One Restoration ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and services.

1. What Information Is Collected

We collect personal information that you voluntarily provide to us when requesting an estimate, contacting us for services, or opting into communications. This may include:

Full Name
Physical Address (for property inspections)
Email Address
Phone Number
Details regarding property damage or service requests

2. How User Data Is Used

We use the information we collect to:

Provide requested restoration services and property estimates.
Communicate with you regarding appointments, service updates, and billing.
Respond to your inquiries and customer service requests.
Send SMS/text messages related to your service requests (only if you have provided explicit consent).

3. Mobile Information Sharing Statement & SMS Opt-In Details

We highly value your privacy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances. Text messaging originator opt-in data is strictly kept confidential and is only used by Tier One Restoration to communicate directly with you regarding your specific inquiries, estimates, or ongoing service projects.

4. Cookie & Tracking Practices

We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website, analyze website traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Data Security and Handling

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process and to prevent unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and is only accessible to authorized Tier One Restoration personnel necessary to fulfill your service requests.

6. User Rights

You have the right to request access to the personal data we hold about you, request corrections to your data, or request the deletion of your data. You may also opt-out of SMS communications at any time by replying STOP to any message. To exercise your data rights, please contact us at the email or phone number listed below.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Tier One Restoration
82 WENDELL AVE STE 100
PITTSFIELD, MA, 01201
Phone: (413) 287-9772
Email: info@tieronerestorationma.com