Last Updated: February 2026
By accessing or using the Tier One Restoration website and submitting your information to us, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or submit your information.
Tier One Restoration provides property restoration services, including but not limited to water damage restoration, fire cleanup, and storm damage repair. The information provided on this website is for general informational purposes and does not constitute a binding contract for services until a formal agreement is signed by both parties.
When you opt-in to receive communications from Tier One Restoration by providing your phone number and checking the consent box on our contact forms, you agree to the following SMS communication terms:
Description of SMS Use Cases: You agree to receive text messages from Tier One Restoration strictly regarding service estimates, scheduling updates, project coordination, and responses to your direct inquiries.
Message & Data Rate Disclosure: Standard message and data rates may apply depending on your cellular carrier plan. Tier One Restoration does not charge a separate fee for sending text messages.
Opt-Out Instructions: You may opt-out of receiving text messages at any time. Simply reply STOP to any text message you receive from us. After you text "STOP" to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
Customer Support Contact: If you are experiencing issues with our messaging program, or need assistance, reply with the keyword HELP for more assistance, or you can get customer support directly at info@tieronerestorationma.com or call (413) 287-9772.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
You must be at least 18 years old to use this website, request services, or opt-in to our SMS text messaging program. By using our services, you represent and warrant that you are of legal age to form a binding contract with Tier One Restoration.
Your use of our website and services is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding your personal data and SMS consent.
In no event shall Tier One Restoration, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
If you have any questions about these Terms, please contact us at:
Tier One Restoration
82 WENDELL AVE STE 100
PITTSFIELD, MA, 01201
Phone: (413) 287-9772
Email: info@tieronerestorationma.com